Frequently Asked Questions
How do I know my order will be shipped discreetly?
At Privê, we guarantee complete discretion in shipping your orders. Products are packaged in boxes without logos or references to the contents, ensuring your privacy.
Are the products safe for health?
Yes! All our products are selected from trusted brands and meet European Union standards. Additionally, we recommend checking the materials and using compatible lubricants for greater comfort and safety.
When will I receive my order?
Delivery times may vary depending on your location and the shipping method chosen. In mainland Portugal, orders usually arrive within 24 to 48 hours after shipment. For other locations, the delivery time may be slightly longer.
How can I pay for my order?
We accept various payment methods, including MB WAY, bank transfer, and Multibanco references, for your convenience and security.
Can I return a product if I'm not satisfied?
For hygiene and safety reasons, we only accept returns of products that have not been opened and remain sealed in their original packaging. If there is any defect, please contact us.
How do I choose the right product for me?
If you have any questions about which product is best for you, check out the detailed descriptions on our website or contact us. We'll be happy to help you find the ideal option.
How do I clean my sex toys?
We recommend using a toy cleaner or warm water with mild soap. Be sure to dry them thoroughly before storing them.
I have more questions. How can I contact you?
You can contact us through our contact form available on the website. We are here to help!
How do I care for and sanitize my items?
Hygiene and Care:
To ensure the durability and hygiene of your item, follow these tips:
Cleaning: Wash with warm water and mild soap before and after each use. Avoid getting the battery compartment wet.
Drying: Pat dry with paper towels or allow to air dry in a well-ventilated area.
Storage: After cleaning, store the product in its original packaging. Store in a cool, dry place, away from temperatures above 50°C.
For Individual Use: To ensure hygiene and prevent contamination, do not share the product.